General terms & conditions

By accessing this website and the information it contains, the user acknowledges having read these Terms and Conditions of Use. Placing an order requires the customer's full, prior, and unconditional acceptance of the T&Cs. Karma Koma reserves the right to modify these Terms and Conditions of Sale at any time.

The content provided on this website is for informational purposes and is subject to change without notice. Karma Koma, the website publisher, makes every effort to provide users with quality information and/or tools, but cannot be held responsible for any direct or indirect damages that may result from accessing or using this website.  

Despite all precautions taken, some risks are inherent in the electronic transmission of information: delays, omissions, or inaccuracies may occur. Therefore, Karma Koma cannot guarantee the accuracy, reliability, or completeness of the information on this website and cannot be held responsible for any errors, lack of availability of information and updates, inaccuracies, and/or the presence of viruses when accessing the website.  

This website may include information provided by external companies or hyperlinks to other websites not developed by Karma Koma. The existence of a hyperlink leading to another site does not constitute validation of that site or its content. Therefore, it is the user's responsibility to use this information with discernment and critical judgment. Karma Koma is not responsible for the information, opinions, and recommendations of these third parties. Karma Koma also cannot be held responsible for any misuse of the website by the user or for temporary unavailability (force majeure, maintenance, or technical incident). The user is solely responsible for using the information on this website and the consequences that may arise from it, including decisions and actions taken based on this information.

To place an order, the customer must first create an account with their personal information. The customer must ensure the accuracy of this information and is required to update it. In case of errors in the recipient's details, Karma Koma cannot be held responsible for any failure to deliver the order. By registering on the website, the customer declares and guarantees that they are of legal age and have the legal capacity to contract.

To allow for faster use, the customer may place an order as a guest.

The products offered for sale are those displayed on the website at the time of consultation, subject to availability. Karma Koma strives to ensure the information on the website is accurate. However, if any error occurs, Karma Koma cannot be held responsible. Therefore, cancellation of an order due to product unavailability will not incur Karma Koma's responsibility.

The customer can select as many products as they wish and add them to their shopping cart. The customer can check and modify the content of their cart and obtain information on the selected products and their price at any time. Confirming the order signifies the customer's acceptance of the T&Cs, the purchased products, their price, and the associated fees.  

The customer will receive an email confirming the order with a summary of the selected products, quantities, and prices.

Product prices are listed in Euros, including all taxes. The applicable VAT rate is that in effect in France.  

Karma Koma reserves the right to modify its prices at any time, but only the prices indicated at the time of order confirmation will be taken into account.  

Full payment of the price is due at the time of order. Payment is made solely by credit card, via PayPal or the secure payment platform Payplug. Banking details are transmitted to our server in an encrypted form using SSL (Secure Socket Layer) protocol via Payplug. Karma Koma does not have access to credit card numbers, and Payplug does not store these numbers on its server. No one has access to the customer's banking details, either electronically or in printed form.

We offer two delivery options: standard delivery with Colissimo from La Poste and express delivery with Chronopost.  

All our delivery terms are outlined in the "Shipment" section.  

We do not deliver to Reunion Island.

In accordance with the European Parliament and Council directive on consumer rights, the customer has a right of withdrawal, which can be exercised without giving any reason, within 14 business days from the receipt of the items. This 14-day withdrawal period is followed by an additional 14-day period within which the customer must return the product(s) to the sender.  

Karma Koma reserves the right to refuse a return if the product is not returned in its original condition: folded, packaged, and without visible signs of wear.

All our return procedures are outlined in the "Exchanges & Return" section.