General terms & conditions

In accordance with the directive of the European Parliament and of the Council on consumer protection, customers have the right of withdrawal, which they can exercise without having to give reasons within fourteen working days from receipt of the items. In addition to this 14-day cooling-off period, customers have a further 14 days to return the product(s) to the shipper. We only accept items that have not been worn and washed, duly returned in their original packaging together with their labels. Returned items must be in a fit state to be resold.

                 
You then can choose :
- To be refunded, without penalty
- To exchange your item

                

When you place an order, you will receive an e-mail confirming your payment. This e-mail is only an acknowledgement of receipt and on no account can be construed as acceptance of your order.

We make every effort to guarantee the accuracy of the information provided on the site; however it may contain errors, such as the price of the products, the photographs or their availability in stock. If any ordered products contain any such inaccuracy, we will contact you to warn you and agree with you what should be done.

              
Your order will only be confirmed when we send you an e-mail notifying you that your order is being prepared. Only the products listed in that e-mail will be sent to you.

                          

The information in these general terms and the details posted on this site do not constitute an offer of sale, but rather an invitation to contract. There can be no contract between you and us with respect to the products until we have expressly accepted your order. If your order is not accepted and its amount has already been debited, you will be fully refunded.

                         
To return a product, you MUST complete a return request in your customer account and specify whether you want a refund or an exchange. Otherwise we cannot accept your returned parcel.

Exchanges and purchase vouchers are free (in metropolitan France). A free transport warrant will be e-mailed to you when you have completed your request. You bear the cost of returning products if you request a refund.

                        

For refunds and exchanges, SARL KARMA KOMA undertakes to refund you and to return your exchanged product within no more than 30 days of receipt of your parcel in our warehouses.
Refunds are made by crediting the payment card you used to pay for the order.

                            

You bear the cost of returning products if you request a refund. In order to guarantee a return in the best possible conditions, we advise you to post your products using the tracked return service.

If we don't receive the said product, we cannot exchange it or refund you.

                               

In the particular case of a defective product, SARL KARMA KOMA will systematically bear the cost of return and exchange. If the item you have ordered appears to be defective, send your message via the “Contact us” section; we will deal with your claim on a case-by-case basis.
                             
For any questions or enquiries regarding these terms of sale, please contact Karma Koma's customer service via the section headed “Contact us” on the web site or call 04 95 76 88 11 from Monday to Friday, 9.00-12.00 am or 2.00-6.00 pm. Or by e-mail at contact@karmakoma.com .

The full price of your order is payable when you order.
Bank details are transmitted to our server encrypted by the SSL protocol (Secure Socket Layer) via the MERCANET’S solution. Karma Koma has no knowledge of any card numbers and MERCANET does not store these numbers on its server. No one can access our customers' bank details, either by computer or by printing.

By accessing this site and the information it contains, you acknowledge that you have read and understood these general terms of use and undertake to abide by them. Karma Koma reserves the right to modify these terms at any time. You should therefore read them at regular intervals.

Most of this site's contents and services are in French and accordingly are governed by French laws. This site is an information site intended both for Karma Koma customers and non-customers. Some of these products and services may be reserved for customers domiciled on French territory. You are advised that use of the Internet does not guarantee the secrecy of correspondence; You should therefore take all appropriate measures to protect your own data and/or tools.

The content of this site is provided for your information and may be modified without notice. Karma Koma, the site's publisher, does its utmost to offer users quality information and/or tools, but assumes no liability for any direct or consequential damage resulting from access to or use of this site.

Despite the utmost care, certain risks are inherent in the electronic transmission of information: delays, omissions or inaccuracies can occur. Therefore Karma Koma cannot guarantee the accuracy, reliability or completeness of the information provided on this site and accepts no liability for errors, unavailable information and updates, inaccuracies and/or the presence of a virus when you access this site.

This site features information provided by third-party companies or hyperlinks to other sites that have not been developed by Karma Koma. The existence on this site of a hyperlink to another site cannot be construed as an endorsement of the other site or its content. Accordingly, web users should exercise due care and caution when using such information. Karma Koma can accept no liability for any information, opinions and recommendations provided and expressed by such third parties. Similarly, Karma Koma cannot be held liable for improper use of the site or temporary unavailability (cases of force majeure, periods of maintenance or technical hitches of any kind). Users alone are responsible for the use they make of the information on this site and any ensuing consequences, in particular the decisions they make and the actions they take on the basis of this information.

Access to this site is free of charge, apart from the cost of your Internet Access Provider and your telephone communications, which are billed directly by the operators.

The “karmakoma.fr” site is registered with the Commission Nationale Informatique et Libertés (CNIL, the French data protection authority) under number 1664997. Pursuant to law no. 78-17 of 6 January 1978, web users are hereby informed that their personal data is processed for administrative and commercial purposes. It is intended for Karma Koma as data controller, and for any other company belonging to the same group as Karma Koma and/or for contractual and/or commercial partners.

As the case may be, web users can exercise their right to access their personal data, object to its storage for legitimate reasons or to its marketing, and to rectify, complete, update, lock or delete inaccurate or incomplete data by writing to SARL KARMA KOMA Lieu-dit Canavaggia, 20146 SOTTA.

This site should be regarded as an indivisible whole. This site and all the elements it contains (information, data, text, audio, images, drawings, graphics, distinctive signs, logos, brand names) are the exclusive property of Karma Koma or its partners. All these elements are subject to the provisions of the Intellectual Property Code and as such are protected against any use unauthorized by law or these terms of use. Reproduction of these elements is only authorized for information purposes and/or copies or reproductions may only be used for strictly private and personal purposes. Any other reproduction, representation or distribution of the contents of this site, in full or in part, in any medium or by any process, is prohibited. Any breach of this rule constitutes an infringement that may incur the perpetrator's civil or criminal liability. In particular it is strictly prohibited to use or reproduce the name “KARMA KOMA” and/or its logo, alone or in combination, on any account whatsoever, including promotional purposes, without Karma Koma's prior written consent. Similarly, downloading or copying in any form any software or information on Karma Koma's site does not confer any rights thereto. It is strictly prohibited to reproduce them (in part or in full), transmit them (electronically or by any other means) and modify them. It is also prohibited to use Karma Koma's site for public or commercial purposes without Karma Koma's prior written consent.

The presence of hyperlinks on this site to other resources on the Internet does not constitute an endorsement of such resources or their content, and Karma Koma, the publisher of this site, assumes no liability in this respect. Any hyperlink to this site is subject to the express prior consent of Karma Koma, which reserves the option to remove such links at any time.

Personal data collected on this site by the site's publisher Karma Koma in its capacity as data controller is used for the following purposes: responding to enquiries, preparing statistics, and marketing activities.

As the case may be, web users can exercise their right to access their personal data, object to its storage for legitimate reasons or to its marketing, and to rectify, complete, update, lock or delete inaccurate or incomplete data by writing to SARL KARMA KOMA Lieu-dit Canavaggia, 20146 SOTTA.

You are not obliged to respond to any questions asked to you. Any required information is marked with an asterisk.

As required by law, you can at any time, object to the processing of your personal data, access it and have it rectified by sending an e-mail to the webmaster. You can at any time object to your personal data being passed on to third parties or being used by the controller for commercial purposes, under the above conditions.