Shipment

With Colissimo (La Poste) – Standard Delivery

Processing time: Orders are shipped within 48 to 72 business hours. Orders placed from Friday to Sunday are processed from the following Monday.

Metropolitan France (including Monaco & Andorra):
• Free Colissimo delivery for orders over €110.00
• Delivery time: 48 to 72 business hours after dispatch
• Rates:
   - Pickup point, locker & post office: €4.00
   - Home delivery with proof delivery: €6.00

Europe:
• Delivery time: 4 to 8 business days after dispatch
• Rates: €11.50 to €16.50

Overseas & International:
• Delivery time: 5 to 20 business days after dispatch
• Rates:
   - Overseas territories: €26.00 to €43.00
   - International: €14.50 to €45.00

With Chronopost – Express Delivery

Processing time: Orders are shipped within 24 to 48 business hours. Orders placed from Friday to Sunday are processed from the following Monday.

Metropolitan France (including Monaco & Andorra):
• Delivery time: Next day before 1 p.m. after dispatch
• Rates:
   - Pickup point: €6.00
   - Home delivery before 1 p.m.: €8.00

Europe & International:
• Delivery time:
   - Europe: 1 to 3 business days after dispatch
   - Overseas: 2 business days
   - Rest of the world: 2 to 5 business days
• Rates:
   - Home delivery in Europe: €12.00 to €15.00
   - Overseas & Worldwide: €16.00 to €31.00

Shipping responsibility & customs: A tracking number is provided once your order has been dispatched. From that moment, Karma Koma is no longer responsible for delivery issues. In case of non-receipt, please contact Colissimo or Chronopost, depending on your chosen method. Custom duties may apply for shipments to Europe or internationally; these are the recipient’s responsibility.

Receiving your package: Do not accept damaged parcels (packages showing visible signs of opening or deterioration). If left in your mailbox or accepted by a concierge without comment, it is considered “Accepted as is”. No claim or compensation can be issued for unreported damage.

Delivery delays: The delivery times above are estimates. For complaints related to delays, please contact Colissimo or Chronopost directly.

Any delays caused by customs clearance are beyond our control.

Please note: We do not deliver to Réunion Island. To find our retailers, please visit the “Where to find us?” section.