Shipment

Processing time: Orders are shipped within 24 business hours. During periods of high demand (such as promotional operations), the preparation time may be extended up to 72 business hours. Orders placed from Friday to Sunday are processed starting the following Monday.

With Colissimo (La Poste) – Standard Delivery

Metropolitan France (including Monaco & Andorra):
• Free Colissimo delivery for orders over €110.00
• Delivery time: Within 3 business days after shipment
• Rates:
   - Pickup point, Pickup Station locker & post office: €4.00
   - Home delivery with proof delivery: €6.00

Europe:
• Delivery time: Within 5 business days after shipment
• Rates: €11.50 to €16.50

Overseas & International:
• Delivery time: Within 10 business days after shipment
• Rates:
   - Overseas territories: €26.00 to €43.00
   - International: €14.50 to €45.00

With Chronopost – Express Delivery

Metropolitan France (including Monaco & Andorra):
• Delivery time: Next day before 1 p.m. after dispatch
• Rates:
   - Pickup point: €6.00
   - Home delivery before 1 p.m.: €8.00

Europe & International:
• Delivery time: Within 3 to 5 business days for Europe, 4 to 6 business days for Overseas Territories and the rest of the world
• Rates:
   - Home delivery in Europe: €12.00 to €15.00
   - Overseas & Worldwide: €16.00 to €31.00

Shipping responsibility & customs: A tracking number is provided once your order has been dispatched. From that moment, Karma Koma is no longer responsible for delivery issues. In case of non-receipt, please contact Colissimo or Chronopost, depending on your chosen method. Custom duties may apply for shipments to Europe or internationally; these are the recipient’s responsibility.

Receiving your package: Do not accept damaged parcels (packages showing visible signs of opening or deterioration). If left in your mailbox or accepted by a concierge without comment, it is considered “Accepted as is”. No claim or compensation can be issued for unreported damage.

Delivery delays: The delivery times above are estimates. For complaints related to delays, please contact Colissimo or Chronopost directly.

Any delays caused by customs clearance are beyond our control.

Please note: We do not deliver to Réunion Island. To find our retailers, please visit the “Where to find us?” section.