For deliveries in metropolitan France, Monaco and Andorra
By default, deliveries are made by La Poste's Colissimo service. Delivery costs €8.50 and takes 48 to 72 hours.
Please be advised that orders placed on our site on Friday, Saturday and Sunday are processed on the following Monday.
Postage is free for orders of €110.00 or more, however this offer is reserved for customers resident in Metropolitan France.
You can choose a delivery with or without signature. Furthermore, you will be sent a tracking number when the order is dispatched, after which time Karma Koma is no longer responsible for the parcel. If you do not receive your parcel, please contact the relevant department of SA LA POSTE, Colissimo service.
We would also ask you not to take delivery of a damaged parcel (envelope or box with visible signs of having been opened and/or of damage). If a damaged parcel has been deposited in your letterbox or if it has been left with your caretaker, the parcel is considered “accepted as is”. If no reservation has been expressed, we cannot accept liability for lost parcels or a claim for compensation.
We cannot guarantee delivery times, which are stated here only as a rough guide. All complaints regarding delays should be made to the postal service.
For international deliveries
By default, deliveries are made by La Poste's Colissimo service. Shipping costs may be different depending on the geographic areas.
Deliveries to overseas department cost between €26.00 and €43.00€ and for the European Union it costs between €11.50 and €16.50€ and take 4 to 8 working days.
For international deliveries, shipping costs are between €14.50 and €45.00 and it takes 5 to 20 working days to be delivered.