01. I create my account using an email address and a password
02. I select size and color of my item then I add it to my basket
03. I proceed to check out
04. I inform my delivery address
05. I accept the conditions of sale and confirm my contact details via Colissimo or Chronopost
06. I pay for my order

Payment for your order is made online by credit card (either via Paypal or via the secure payment server Payplug):

Blue card
Mastercard
Visa
Alma (installment payment solution)

A confirmation email is sent to you automatically once your order is validated. However, we invite you to check your junk mail if you have not received an e-mail from us within minutes of its confirmation on our site.

You can also access your customer account, section "My orders" to check if the status "Payment accepted" appears.

A validated order cannot be modified or canceled.
However, you can request a return within 14 days of delivery.

For any advice in choosing a size or for any difficulty encountered on our website, you can contact our advisor by phone at 04.95.76.88.11.

Luna will be able to assist you in your purchases from Monday to Thursday from 9.30 a.m. to 5.30 p.m and Friday from 10 a.m to 5 p.m

With Colissimo (La Poste) - Standard delivery

Processing time:
Orders are shipped within 48 to 72 hours (working days). From Friday to Sunday, they are processed from the following Monday.

Metropolitan France (including Monaco & Andorra):
- Delivery Colissimo offered from € 110.00 purchases
- Delivery time: 48 to 72 hours (working days) after shipment
- Rates:
    Delivery at the relay point: € 4.00
    Home delivery against signature: € 6.00

Europe:
- Delivery time: 4 to 8 days (working) after shipment
- Rates: Between € 11.50 and € 16.50

Overseas & International:
- Delivery time: 5 to 20 days (working) after shipment
- Rates:
    Overseas: Between € 26.00 and € 43.00
    International: Between € 14.50 and € 45.00

With Chronopost - Express delivery

Processing time: 
Orders are shipped within 24 to 48 hours (working days). From Friday to Sunday, they are processed from the following Monday.

Metropolitan France (including Monaco & Andorra):
- Delivery time: Delivery the next day before 13h after shipment
- Rates:
    Chronopost - Express in relay D+1 before 13h: € 6.00
    Chronopost - Express at home D+1 before 13h: € 8.00

Europe & International:
- Delivery time: 1 to 3 working days after shipment for Europe, 2 working days for Overseas, and 2 to 5 working days for the rest of the world.
- Rates:
    Chronopost - At home in Europe: Between € 12.00 and € 15.00
    Chronopost - At home to Overseas and the rest of the world: Between € 16.00 and € 31.00

Shipping & customs clearance responsibility:
A tracking number will be provided once your order has been shipped. From that moment, Karma Koma is no longer responsible for the shipment. If you encounter any issues regarding non-receipt of your package, please contact Colissimo or Chronopost customer service, depending on your selected shipping method. Please note that customs fees may apply for Colissimo and Chronopost shipments, both within Europe and internationally. These costs are borne by the recipient and are not our responsibility.

Receipt of package:
Please do not accept any damaged packages (envelopes or boxes showing visible signs of opening or deterioration). If a damaged package is left in your mailbox or received by your building manager without reservations, it will be considered as “Accepted as is”. In such cases, we will not be able to process claims or issue compensation for any missing or damaged items.

Delivery delays:
The time limits indicated above are indicative. For any claim related to a delay, please contact the customer service Colissimo or Chronopost, depending on the mode of delivery selected. In addition, any delays related to customs clearance procedures are not our responsibility.

Important: We do not deliver to Reunion Island. To know our resellers, see the section “Where to find us?”.

01. I connect to my customer account
02. Go to "My orders" section
03. I select the reference of my order
04. My tracking number and delivery status appear

If tracking of your package has not changed within 72 hours, do not hesitate to contact our customer service available by e-mail via the address [email protected] or by phone at 04.95.76.88.11.

Our advisor is available Monday to Thursday from 9.30 a.m. to 5.30 p.m and Friday from 10 a.m to 5 p.m

You have 14 days after receipt of your order to return your products to us for an exchange or a refund.
The items must be returned to us in their original packaging and condition, accompanied by the delivery slip attached to your order.

Return process:
01. I connect to my customer account
02. Go to the “I want to process a return” section
03. I fill in my wish: exchange, refund or voucher
04. I leave a comment if I wish
05. I wait for the confirmation email and I return my order

Note:
- Metropolitan France: Only returns for exchanges or voucher are free. Returns for refund requests are the responsibility of the customer.
- Europe & International: Return shipping costs are the responsibility of the customer.

In the event of a refund, we undertake to reimburse you within a maximum period of 30 days from the day of receipt of your package in our warehouses.
Refunds are made by crediting the bank card used to pay for the order.

Items ordered online can only be exchanged via the website.

The same applies to purchases made in our stores, which can only be exchanged at the original point of sale.

In the particular case of a defective item, the return costs will be systematically borne by Karma Koma.
If the item ordered seems defective, we invite you to follow the return procedures.

Our customer service will then be able to provide you with a tailor-made solution.